HBR Emotional Intelligence: Dealing with Difficult People is a practical business and emotional intelligence guide focused on managing challenging interactions in professional and personal environments. Part of the Harvard Business Review Emotional Intelligence Series, the book provides research-based strategies for navigating conflict and improving communication.
The book explores different types of difficult behaviour, including aggression, negativity, manipulation, and passive resistance. It teaches readers how to remain calm under pressure, communicate assertively, and respond thoughtfully rather than emotionally.
Through expert insights and workplace examples, the book explains how emotional intelligence can improve relationships, reduce tension, and create healthier team dynamics. It also highlights the importance of empathy, boundaries, active listening, and self-awareness when handling conflict.
HBR Emotional Intelligence: Dealing with Difficult People is widely regarded in leadership and business literature. It is ideal for managers, professionals, and team leaders, offering practical tools for handling difficult personalities, improving workplace relationships, and maintaining professionalism in challenging situations.
