Privacy Policy

Effective Date: January, 2025

BOOKWORLD ZAMBIA values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.bookworldzambia.com).

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:
    • Personal Information: Name, email address, phone number, billing address, shipping address, and payment details when you make a purchase or register an account
    • Non-Personal Information: Browser type, device information, IP address, and usage data such as pages visited and time spent on the site
    • Cookies & Tracking: We use cookies and similar technologies to improve your browsing experience, remember preferences, and analyze site performance.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders
  • Deliver products and services you request
  • Improve, personalise, and optimise our website and services
  • Keep you updated about promotions, offers, and updates (if you opt in)
  • Prevent fraudulent transactions and enhance security
  • Comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell or rent your personal information. We may share information only in the following circumstances:

  • Service Providers: With trusted third-party partners who help us with payment processing, shipping, IT support, and marketing
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We use appropriate technical and organisational measures to safeguard your personal information. While we strive to protect your data, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data (subject to legal or contractual obligations)
  • Opt out of marketing communications at any time.

To exercise these rights, please contact us at the details below.

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

BOOKWORLD LTD

Address:

Mungwi Industrial Park

Mungwi Road

Plot F/1938/U1/A/33

Lusaka, Zambia

Email: info@bookworld.co.zm

Tele: +260 954755477/ 0211230606