Terms & Conditions

Meaning Of Key Words

“We”, “us, “our”, means Bookworld Online

“You”, “your” means the person ordering products under these terms and conditions.

“Working days” means all days other than Saturdays, Sundays, and Public Holidays.

“Product” means the product or products you have ordered from us.

The agreement (contract) between you and us

After you place your order we email you a summary of your order.  Once we’re about to send out your order, we debit your payment card with the total cost of the items we’re sending you. If you paid with a Gift Card we will charge the card when you place the order.

The contract between us is only created once we send you the products you ordered, and not before. It means we have accepted your offer and fully communicated this to you.  You may cancel any order prior to the point at which we email you to confirm dispatch of your order (in certain circumstances your right to cancel continues until 7 working days after the day of delivery).

Though we check our system frequently to try and avoid errors, things can occasionally go wrong with the ordering process. If we make a mistake we will do our best to put things right as quickly as we can, with as little inconvenience to you as possible. We do however reserve the right to cancel any order for any reason at any time prior to dispatch, for example (but not limited to) where there is an obvious material mistake in the price or product information.

All orders are made subject to these terms and conditions.

Customer service

We aim to give you outstanding service. If you have any comments or complaints, please contact us.

Accessibility of our website

We want to make using our site as easy as possible, which includes making it accessible for people with disabilities.

Bookworld Online is designed to work with assistive technologies like screen readers. We’ve made important changes to the design in line with our aim to achieve a high level of accessibility, defined as AA compliance by the World Wide Web Consortium (W3C).

Your privacy when you shop online with us

We want you to be able to shop with confidence on our site, which is why we take the privacy of your personal information very seriously.

When you shop with us, you give us certain personal details, such as your name, email address and payment address. We hold such information securely using SSL encryption software. SSL stands for Secure Sockets Layer which is the industry standard security technology for keeping data private during online transactions. This means your personal information cannot be read by anyone who should not see it.

You will notice the web address (URL) changes from http to https when you go through to the Bookworld Online checkout. This shows that the site is using SSL and your details are protected.  We comply with all applicable data protection legislation, and we treat all your personal information as confidential. We are committed to protecting your privacy and developing technology that provides a safe online experience.

To process your order efficiently, reputable third-party banking and distribution institutions handle the credit and debit card transactions and order fulfillment. They receive the information needed to verify and authorise your payment card and to process your order. These organisations are under strict legal and contractual obligations to keep your personal information private.  We do not require you to create an account to shop with us. New customers have the option to create an account by adding a password after they have checked out.


Cookies are small text files. Many websites place cookies on your computer when you visit. Cookies are used to make websites work, or to make them work more efficiently, and to provide useful information to website operators.  Many web browsers allow users to control most cookies through their browser settings. However doing so will prevent the checkout from working and you will not be able to place orders.  More information about cookies, including details on viewing what cookies have been set and how to delete them is available at: visit allaboutcookies.org.

Availability of products

We update our availability information regularly but occasionally a product may run out between updates.  We do our best to dispatch your products within the lead time shown on the product page when you order. If this is not possible, your order will be sent out as soon as the goods become available. If we can’t supply your order within 60 days, we will cancel the order – except for products that have not been published or released yet.

The dispatch and delivery times shown are approximate and delays can sometimes occur. Delivery times are based on Working days (Monday-Friday, excluding Public Holidays).  We will email you as soon as your order is ready to be dispatched.

Age restrictions

You must be over 18 to use Bookworld Online. By creating an account you confirm that you are at least 18 and legally capable of entering into a binding contract.  When you place an order this means you are aware of any age restrictions on the products and agree that you are old enough to buy them.

Delivery restrictions

Certain products are subject to delivery restrictions. You will find details of any delivery restriction displayed on the product page. We can only send products to Zambian addresses.

PO Box addresses: We do not deliver to PO Box addresses, you will need to provide us with a physical address.

Prices and VAT

Prices shown on this site include VAT, where and to the extent that VAT is required to be applied to the product under ZAmbian VAT law.

We make every effort to ensure the prices on our website are correct but we can sometimes make a mistake. If we notice a material price mistake before we dispatch something you have ordered, we will ask if you want to pay the correct price or cancel your order. If we do not hear from you, we will cancel your order.

We reserve the right to change prices listed without notice. All orders for products are subject to availability. We reserve the right to refuse to supply to any individual or company.

Promotions and discounts

All promotions are subject to availability. Prices and promotions change a lot online. We will always charge you the price we gave you when you placed your order, even if a promotion is subsequently withdrawn.

  • Book and magazine discounts are taken off the recommended retail price (RRP).
  • Stationery, gifts, games, toys, computing and electronics discounts are taken off the previous selling price

To qualify for a multi-buy discount, e.g. buy 3 for the price of 2, you need to select the right number of products. If not, you will be charged the normal price.

The products that qualify for the multi-buy discount will be shown in your basket. The extra discount will be applied automatically to your total basket price (the cheapest item will be discounted/free). You cannot cancel a single item that you bought as part of a multi-buy promotion – you need to cancel all of the promoted products.

Payment details

All product prices and delivery charges are shown in Zambian Kwacha.

Before we confirm your order we carry out a standard pre-authorisation check on your card to make sure there is enough money available to pay for it.

We ask your bank to set aside (or reserve) the money in your account to pay for your order. Although this money may still show in your account, you won’t be able to spend it. We typically reserve funds for 7-10 days and take the money when we send your order to our distribution centre for picking.

Your card will only be charged when the items in your order are ready to be dispatched.

On rare occasions when we go to pick your item(s) we may find that it is damaged or we do not have the item in stock. In these circumstances, we will have charged your credit / debit card expecting to dispatch your item(s). Therefore, we will refund the order and re-order the item(s) on your behalf. Your statement will show a charge and refund in short succession. We will then charge your card when the item(s) comes back into stock and we are ready to dispatch it.

If your order is spilt into multiple deliveries, we add the delivery charge to the first item(s) we send you. You are only charged for each additional item in your order when it is sent.

Our system can hold several payment cards per account. Your order will be charged to the payment card that you assigned to it.

We also accept payment by Bookworld Gift Cards and PayPal. When you pay with a Gift Card or PayPal we charge the card when you have placed the order. If we are unable to fulfill the order we will refund your Gift Card or PayPal account.

Cancelling Orders

You can cancel Bookworld orders under 2 different circumstances:

1. Cancellation before the products have been dispatched
2. Faulty goods

1. Cancellation before the Products have been dispatched:

You can cancel any order for any reason if your cancellation reaches us before we have emailed you confirmation that the Products have been dispatched.

If you created an account in checkout you can cancel your order online by following these steps

1. Login to my account
2. Go to My Orders
3. Click the View button next to the order
4. Click Modify this Order
5. Either click Cancel Entire Order or if you wish to cancel a product(s) within an order amend the number of each item you would like to receive and click Update Order
6. We will email you to confirm that we have cancelled your order.


Return to store:

Refunds are only made with proof of purchase and onto the card that made the original payment not in cash.

3. Faulty Goods

You should inspect any Product(s) you purchase from the website as soon as you can after delivery and notify us if you consider they are defective as soon as possible. If a Product is incorrect, faulty or defective you are entitled to either:

1. Ask us to supply replacement Product(s) free of charge; or
2. Ask us to reimburse the price paid for the relevant Product(s) to the credit, or debit or Gift card used to purchase the goods.

Limitation of liability

If either of us fails to comply with these Terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.

Nothing in these Terms shall exclude or limit our liability for:

1. death or personal injury resulting from our negligence;
2. death, personal injury or damage to property caused by a defective Product;
3. fraud or fraudulent misrepresentation;
4. breach of the term implied by section 12 of the Sale of Goods Act 1979;
5. breach of the terms implied by section 2 of the Sale of Goods and Services Act 1982 (that you will have quiet possession of Products you purchase and that Products you purchase will be free from encumbrances).

Subject to the above, our total liability to you for all and any damages, losses, and causes of action shall not exceed the total of the amount paid by you, if any, for accessing the Website, purchasing the Products and/or using the Services provided via the Website and any foreseeable consequential loss or damage you may incur as set out above.

If you need more information about what the laws referred to say, please contact us. Depending on your question we may suggest that you obtain free legal advice from Trading Standards or the Citizens Advice Bureau (Citizens Advice Consumer Services).


If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

If any invalid, unenforceable or illegal provision of these terms would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

Governing law

These terms and conditions and any contract between us are governed by Zambian Law and we both agree to the non-exclusive jurisdiction of the Zambian Courts.

Statutory rights

Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards department or Citizen’s Advice Bureau.


Bookworld Online and/or their respective suppliers make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information contained in the documents and related graphics published in this site; or any of the products of whatever nature, details of which appear on this site.

All such documents and related graphics are provided, and any such products (where ordered) are accepted by customers, “as is” and without warranty of any kind.

All product(s) are ordered subject to availability, and prices quoted by Bookworld Online are subject to change. Should a price change outside the guidelines indicated on our Help pages, we will contact you by email and ask if you wish to proceed. You will have no obligation to purchase the product(s) at the new price quoted.

We reserve the right not to sell to customers for re-sale purposes.

Prices advertised online by Bookworld Online are valid only when purchasing items from Bookworld Online. Prices may differ from those advertised by other parts of the Bookworld Group; orders placed in store will be charged at the selling price in store.

Although using the latest encrypted security software from Comodo, the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of email or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part be borne by Bookworld Online.

All brand names, product names and titles used in this site are the trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders’ rights.


Start typing and press Enter to search